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Telo Island Lodge - Logistics
Telos Group, Indonesia

Logistics
Once your booking at the Telo Island Lodge is confirmed, we are more than happy to help arrange airfare and associated accommodations as you make your way to the surf resort.

Flights typically are routed through either Kuala Lumpur, Malaysia, or Singapore. From each location, you are then flown to the north Sumatran city of Medan, Indonesia, where you will be met on arrival by a TIL representative at the Medan airport. Depending on your arrival time, you will either be taken to the JW Marriott for an overnight stay or taken directly to their Grand Caravan charter aircraft departing to the lodge.

With on-time flights via TIL’S air charter service and all inclusive guest transfers from Medan to the resort, guests can relax on the short 90-minute flight from Medan to the local airport Lasondre on the island of Tanah Masa. The airport is just a short boat ride from the resort where the empty waves and smiling staff will be eagerly anticipating your arrival.

Arrival in Medan
When you’ve arrived and cleared immigration you’ll be approached by the porter and asked if you are a guest of TIL.  The porters will assist in collecting your bags and exiting customs, and will carry your luggage out to meet a ground agent as you exit the airport.

The agent, Boraspati Express Tours, will be waiting for you with a clearly marked uniform & “Telo Island Lodge” signage.  The porters are pre- paid by TIL and there is no need to pay for this service.

While in Medan
TIL will transfer you and your luggage over to the domestic terminal (or to your hotel if you are staying overnight) where you will check in for the Susi Air flight to Pulau Telo (estimated time of departure 12.00pm).  Should you be arriving a day early and require accommodation in Medan, the agent will pick you up from the airport on arrival and transfer you to your hotel.  They will then arrange a time to pick you up again the following morning to transfer you to domestic terminal in time for the 12.00pm departure to Pulau Telo.

Medan to Telo
The flight to Palau Telo takes just over an hour and a half.  You will be met at Pulau Telo airport by management of TIL and a quick speedboat transfer to the lodge (10 minutes) will have you in the surf by around 3:00pm.  The first order of business however – as you gaze around at your home for the next ten days – is a briefing on surf safety and basic procedures.

On Departure
On the final day of your package you’ll check out of the lodge at 12:00pm.  The speed-boat transfer to Palau Telo airport will have you checking in for your flight back to Medan soon thereafter.  An agent will meet you on arrival in Medan and assist with transferring you to either your departing flight (we recommend you do not book an onward flight from Medan earlier than 7.00pm.) or to your hotel for the night.  If overnighting, the agent will arrange a time to pick you up from the hotel the following morning and transfer you to the airport for your departing flight.

Travel Insurance
TRAVEL INSURANCE IS MADATORY and should include at least a MedEvac option and compensation for lost trip days due to unforeseen circumstances or emergencies.

A copy of your travel insurance document must be presented to us prior to departure and details of your policy MUST be carried with you to TIL.

Documents 
Passports must be valid for at least 6 months from the date you enter Indonesia.

• As of March 2004, you will need $US25 CASH when you arrive at customs in Indonesia to purchase an entry visa if you are from countries including: Australia, United States, South Africa, Brazil, New Zealand, United Kingdom, Italy, Japan, and France.
• You will also need two photocopies of your passport for registration with authorities in Telo Island.
• NOTE: the visa entry fee MUST BE PAID IN CASH and it MUST BE PAID IN $US and there are no ATM machines between when you get off the plane and customs. Therefore you need to bring $USD25 cash with you!!

Right of Refusal

• TIL/PT ZERO DOWN and their representatives reserve the right to remove guests from the lodge and cancel accommodation for any reason with no refund.
• TIL/PT ZERO DOWN reserve the right to refuse any booking for any reason.

Damages

• Any equipment or building damaged/lost, beyond the normal wear, by guests will be charged to guests at the replacement cost of same.

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Contact us for more information at: info@triplepointexpeditions.com
or call us directly: +1 (415) 717-1442

Airline Related Information

• Telo Island Lodge and Triple Point Expeditions are not responsible for airline board fees or baggage policies.
• Telo Island Lodge and Triple Point Expeditions do not accept any responsibility for late or non-arrival of surfboards, diving & fishing equipment, or any other luggage.
• Medan Airport departure Tax rates are 75,000rps for International departure & 35,000rps for domestic departure. Departure, Airport & Airline taxes are the responsibility of passengers.
• As you will be traveling to one of the most remote surf regions in the world that is occasionally hampered by unstable local politics & infrastructure and natural disaster, please ensure the airline tickets you purchase in advance are through an airline which is flexible with date change & destination changes and has a minimal cancellation policy. Again as per items under Payment – “There are no refunds or partial refunds given for poor surf, inclement weather, airline related delays or cancellations and late departures from a designated trip date or itinerary. In addition, there are no refunds given for reasons pertaining to unstable global, national, or local.”
• When guest agree to terms & conditions of travel to TIL that take on travel on any airline or aircraft at their own risk.

Transit, Transfers, and Accommodations

• All guests MUST use TIL/PT ZERO DOWN ground handlers and preferred accommodation.
• TIL/PT ZERO DOWN will provide Airport-Hotel-Airport transfers in Medan or Padang as part of the package price.
• TIL/PT ZERO DOWN is not responsible for ANY accommodation or incidental costs in Medan or Padang.
• Should Telo transfer flight be unable to operate due to unfavorable weather conditions, guests will be accommodated at TIL, Medan or Padang until next available flight.
• TIL or PT Zero Down do not offer a refund or compensation if this happens.
• Should the plane be unable to fly due to non weather related issues, transfer will be carried out by Surf Charter boat, or alternate means and once again TIL or PT Zero Down do not offer a refund or compensation if this happens.

International Transfers

• Telo Island Lodge and Triple Point Expeditions are not responsible for airline board fees or baggage policies. 
• Telo Island Lodge and Triple Point Expeditions do not accept any responsibility for late arrival or non-arrival of surfboards, surfboard bags, diving equipment. 
• Telo Island Lodge and Triple Point Expeditions will not be held responsible for missed flights, delayed departures of flights or transfer of destination. 
• Telo Island Lodge and Triple Point Expeditions will not be held responsible for any lost or damaged luggage. 
• All prices quoted are for TIL and DO NOT include international airfares OR extra nights needed at transit prior to or after your trip. 
• Booking and payment of international flights, taxes, and insurance are the responsibility of individuals or TPX.
• Any group/individual who misses connection to TIL due to cancelled/delayed or missed flights will only be transferred to TIL at an additional charge equal to the cost of this transfer/handling.
• Costs associated with facilitation of transfer will be at expense of guests. 
• TIL/PT ZERO DOWN/TPX accepts no responsibility or expenses for missed/cancelled or delayed international flights, domestic flights or Telo Island transfer flights. 
• Changes to guest flights and or accommodation or any additional ground handling will be at the expense of guests. 
• Any services rendered by TIL/PT ZERO DOWN/TPX ground agent in regard to flights and accommodation changes will be at the fees nominated by TIL/PT ZERO DOWN/TPX ground agent at the expense of guests.